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Privacy Policy & Data Protection

Transparency regarding how your personal information is handled in accordance with the EU General Data Protection Regulation (GDPR) and Spanish Ley Orgánica 3/2018 (LOPDGDD).

1. Data Controller Information

Data Controller: Gable Oaks Villa Management
Location: Mar Menor Golf Resort, Torre Pacheco, Murcia, Spain
Contact Email for Data Assistance: [email protected]
Direct Phone / WhatsApp: 0034 634 304 336

2. Personal Data We Collect

We only collect personal information that is strictly necessary for providing our property management and inquiry services:

  • Contact & Inquiry Data: Name, email address, telephone/WhatsApp number, property details, and inquiry messages submitted through website forms.
  • Customer Feedback / Reviews: Name and testimonial content willingly submitted by property owners.
  • Virtual Assistant Logs: User messages entered into our AI chat widget (used strictly to generate real-time conversational replies).
  • Technical Security Data: IP address and browser user-agent collected via Cloudflare Turnstile to verify genuine human visitors and protect against spam and malicious bots.

3. Legal Basis for Processing (GDPR Art. 6)

We process your personal information under the following lawful bases:

  • Performance of a Contract or Pre-contractual Steps (Art. 6(1)(b)): To respond to quote inquiries, arrange keyholding, deliver welcome packs, and fulfill requested property management services.
  • Legitimate Interests (Art. 6(1)(f)): To maintain website security, prevent fraudulent form submissions, and ensure smooth technical operations.
  • Consent (Art. 6(1)(a)): Where you explicitly submit feedback or reviews for inclusion on our testimonials section.

4. Third-Party Services & Processors

We work exclusively with trusted service providers who adhere to rigorous data privacy standards:

  • Cloudflare Turnstile: Privacy-focused anti-bot verification that does not track users across websites or set intrusive advertising cookies.
  • OpenRouter AI / Language Model Providers: Used to interpret visitor inquiries within the interactive assistant. Messages are processed transiently without using personal data for AI model training.

5. Data Retention & Sharing

We strictly never sell, rent, or trade your personal information with third-party marketing networks. Inquiry records are retained only as long as necessary to administer services or maintain ongoing client relationships.

6. Your GDPR Rights

Under European and Spanish data protection laws, you retain the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure ('Right to be Forgotten'): Request deletion of your personal records.
  • Right to Restrict Processing: Request limitations on how we process your information.
  • Right to Data Portability: Receive your provided data in a structured, machine-readable format.
  • Right to Lodge a Complaint: You have the right to lodge a formal complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD at aepd.es).

7. How to Contact Us for Data Assistance

To exercise any of your data protection rights, or if you have any questions regarding this policy, please contact Andy & Lee directly:

Email: [email protected]
Telephone: 0034 634 304 336
Post: Gable Oaks Villa Management, Mar Menor Golf Resort, Torre Pacheco, Murcia, Spain.